Terms & Conditions | Last updated October 2026

Please read these Terms & Conditions carefully before you enrol in any course or programme offered by The Emma Dupont Etiquette School. By confirming your booking, you agree to the terms set out below.

1. Bookings and Payments

All bookings are confirmed upon receipt of full payment. Payments must be made in pounds sterling via our secure online system for online courses and scheduled group courses, and by bank transfer for private tuition and live events/speaking arrangements.

Places are offered on a first-come, first-served basis for our in-person group courses and cannot be reserved without payment. Once confirmed, your course fee remains fixed.

2. Course Access and Participation

Please ensure you have suitable internet access and technology for online courses. Access is granted to the named participant only and may not be shared or transferred.

We reserve the right to withdraw access or remove any participant whose conduct is disrespectful, disruptive, or inconsistent with our values of courtesy and professionalism.

3. Conduct and Confidentiality

Our courses are conducted in a spirit of respect, kindness, and discretion. Participants are expected to uphold these standards at all times. Personal information or discussions shared during sessions or within our communities must remain confidential.

4. Intellectual Property

All course materials – including videos, written content, and recordings – are the intellectual property of The Emma Dupont Etiquette School. They may not be copied, reproduced, distributed, or used for teaching or commercial purposes without written permission. Access is granted for personal educational use only.

5. Certificates and Progress

Certificates of completion may be awarded at our discretion to participants who have fulfilled all course requirements. Completion of a course does not authorise participants to teach or reproduce our material in any form.

6. Limitation of Liability

We make every effort to ensure accuracy in our content, but we shall not be liable for any indirect loss, damage, or expense arising from participation. Our total liability shall not exceed the course fee paid. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall fall within the exclusive jurisdiction of the courts of England and Wales.

8. Cancellations by You

Private Courses and 1:1 Coaching

We understand that circumstances can change. If you need to cancel or reschedule a private course or coaching session, please let us know as soon as possible.

Bookings cancelled more than 14 days before the agreed date will be eligible for a full refund or may be transferred to an alternative date, subject to availability.

Bookings cancelled between 7 and 14 days before the agreed date may be transferred to an alternative date, subject to availability, but are not eligible for a refund.

Cancellations made less than 7 days before the agreed date are not normally eligible for a refund or transfer, as arrangements for the venue and other elements of the booking may already have been made. However, exceptional circumstances will always be considered on a case-by-case basis.

All cancellation and rescheduling requests must be made in writing. Where a refund is due, it will be processed within 14 days.

Where a booking is transferred to an alternative date, the new date must be agreed with the Emma Dupont Etiquette School and will be subject to availability.

We recommend arranging appropriate personal or travel insurance to cover unforeseen circumstances.

Group Courses

Places on group courses are reserved for a specific course date and are non-refundable and non-transferable once booked. If you are unable to attend the course, your place cannot be transferred to another person or another course date.

We recommend arranging appropriate personal or travel insurance to cover unforeseen circumstances.

9. Cancellations by Us

We reserve the right to make reasonable changes to course content, venues or schedules where necessary.

If a group course is cancelled or postponed by the Emma Dupont Etiquette School, participants will be offered the option of transferring their booking to the next available date for the same programme or receiving a full refund of the course fee.

If the alternative date is not suitable, participants may choose to receive a full refund instead.

Whilst every effort will be made to provide as much notice as possible of any cancellation or change, the Emma Dupont Etiquette School cannot accept responsibility for travel, accommodation or any other associated expenses incurred by participants.

10. Photography and Marketing

From time to time, photographs or short video recordings may be taken during in-person or online sessions for marketing or educational purposes. These may appear on our website, social media channels, or printed materials.

We are deeply respectful of our clients’ privacy. If you prefer not to be included, please notify us in writing before the course begins, and your preference will be fully honoured. No images will ever be sold or shared with third parties, and all materials are used with the utmost discretion to reflect the professional and elegant nature of The Emma Dupont Etiquette School.

11. Community Rules

Our online communities — including The Etiquette Beginners Community, The Etiquette Foundations Community, and The Finishing Circle — are private spaces created to support learning, confidence, and connection in a refined and respectful environment. By joining any of our communities, you agree to the following principles:

Members are expected to interact with courtesy, kindness, and discretion at all times.

Discussions and shared experiences within the communities are confidential and may not be copied, quoted, or shared outside the group.
Promotional posts, personal business links, or self-advertising of any kind are not permitted.

The communities are exclusively for women who are participating in or have completed our courses. They are not open to etiquette professionals, students training to become etiquette teachers, or individuals creating related content for public or commercial use.
We reserve the right to remove any member whose conduct or communications are deemed to be inappropriate, unkind, or inconsistent with the ethos of The Emma Dupont Etiquette School.

By remaining a member, you agree to uphold the spirit of grace, integrity, and respect that defines our school.

12. Professional Participation Restriction

All courses, communities, and events provided by The Emma Dupont Etiquette School are intended solely for personal education and refinement. Participation is not open to etiquette professionals, those currently training to become etiquette teachers, or individuals intending to use our materials or teachings for professional or commercial purposes.

Should a participant later enter the etiquette profession, access to private communities, coaching sessions, and future live events will be respectfully withdrawn. Lifetime access to previously purchased course content will remain intact. This policy exists to preserve the authenticity of our teaching environment and to safeguard the intellectual property of The Emma Dupont Etiquette School.